2024.12.22 (일)

  • 맑음속초-0.1℃
  • 맑음-7.3℃
  • 맑음철원-11.1℃
  • 맑음동두천-5.6℃
  • 맑음파주-6.1℃
  • 맑음대관령-9.9℃
  • 맑음춘천-6.7℃
  • 구름많음백령도0.9℃
  • 맑음북강릉0.1℃
  • 맑음강릉-0.6℃
  • 맑음동해0.0℃
  • 맑음서울-4.7℃
  • 맑음인천-3.9℃
  • 맑음원주-5.1℃
  • 구름많음울릉도0.6℃
  • 맑음수원-4.0℃
  • 맑음영월-5.8℃
  • 맑음충주-5.4℃
  • 맑음서산-1.0℃
  • 맑음울진-0.6℃
  • 맑음청주-3.7℃
  • 맑음대전-2.5℃
  • 맑음추풍령-4.9℃
  • 맑음안동-4.2℃
  • 맑음상주-3.5℃
  • 맑음포항-0.8℃
  • 맑음군산-0.6℃
  • 맑음대구-1.8℃
  • 맑음전주-1.0℃
  • 맑음울산-0.8℃
  • 맑음창원0.3℃
  • 맑음광주0.8℃
  • 구름조금부산0.5℃
  • 맑음통영1.6℃
  • 구름많음목포2.1℃
  • 맑음여수-0.1℃
  • 흐림흑산도4.4℃
  • 구름조금완도2.9℃
  • 흐림고창-0.2℃
  • 맑음순천-2.0℃
  • 맑음홍성(예)-0.8℃
  • 맑음-3.2℃
  • 흐림제주5.3℃
  • 흐림고산5.4℃
  • 구름많음성산5.3℃
  • 구름조금서귀포7.5℃
  • 구름많음진주0.8℃
  • 맑음강화-3.8℃
  • 맑음양평-4.3℃
  • 맑음이천-4.3℃
  • 맑음인제-6.8℃
  • 맑음홍천-9.1℃
  • 맑음태백-6.4℃
  • 맑음정선군-7.4℃
  • 맑음제천-6.6℃
  • 맑음보은-3.5℃
  • 맑음천안-3.8℃
  • 맑음보령0.5℃
  • 맑음부여-0.8℃
  • 맑음금산-2.3℃
  • 맑음-2.6℃
  • 맑음부안1.2℃
  • 맑음임실-2.9℃
  • 구름조금정읍-0.9℃
  • 맑음남원-2.4℃
  • 맑음장수-4.7℃
  • 구름많음고창군-1.1℃
  • 흐림영광군1.2℃
  • 맑음김해시-0.3℃
  • 맑음순창군-0.8℃
  • 맑음북창원-0.1℃
  • 맑음양산시1.5℃
  • 맑음보성군1.3℃
  • 맑음강진군2.0℃
  • 맑음장흥1.6℃
  • 구름많음해남3.1℃
  • 맑음고흥2.0℃
  • 맑음의령군1.6℃
  • 맑음함양군-1.1℃
  • 맑음광양시0.3℃
  • 흐림진도군2.7℃
  • 맑음봉화-3.6℃
  • 맑음영주-5.5℃
  • 맑음문경-4.3℃
  • 맑음청송군-4.8℃
  • 맑음영덕-2.6℃
  • 맑음의성-2.8℃
  • 맑음구미-1.6℃
  • 맑음영천-1.6℃
  • 맑음경주시-1.8℃
  • 맑음거창-1.9℃
  • 맑음합천1.0℃
  • 맑음밀양0.8℃
  • 맑음산청-0.1℃
  • 구름조금거제1.4℃
  • 맑음남해1.2℃
  • 맑음1.7℃
기상청 제공
Shoppy 로고
Officeworks Leverages Rimini Connect™ for Browsers to Maintain Business-Critical Customer Support and Avoid Costly, Disruptive SAP Software Upgrade
  • 해당된 기사를 공유합니다

Officeworks Leverages Rimini Connect™ for Browsers to Maintain Business-Critical Customer Support and Avoid Costly, Disruptive SAP Software Upgrade

Following the retirement of the IE11 browser, Officeworks maintained smooth and continuous functionality of critical CRM and customer support systems which relied on the browser

 

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a Salesforce partner, today announced that Officeworks has leveraged Rimini Connect™ for Browsers, part of the Rimini Connect™ suite of integration and interoperability solutions, to help the company maintain stability of its core functions in the wake of the retirement of Microsoft Internet Explorer 11 (IE11).

As Australia’s leading retailer of office products, supplies, furniture, technology, and education resources, Officeworks is committed to “making bigger things happen for its customers.” It relies on its SAP CRM and ERP solutions for everything from customer support to online orders and more. Through collaboration and partnership with Rimini Street, Officeworks has been able to extend the lifecycle and maximize returns on its core SAP solutions.

Officeworks was able to avoid a costly, disruptive upgrade to its core SAP ERP system and could continue along its own, custom IT roadmap, ensuring a more versatile functionality than what was available to system users who relied on IE11 for business-critical customer support and CRM functionality.

“Many organizations in Australia and around the world face the same issue when critical functionality is affected by changes of various technologies or hardware,” said Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street. “Officeworks worked closely with Rimini Street to ensure the business was not affected by the retirement of a technology that its key CRM and customer support teams required. In doing so, the company was able to stay on track with its strategic, innovative projects that benefit its customers while avoiding costly SAP upgrades.”

Future-Proofing Technology Investments in Collaboration with Rimini Street

In 2021, Microsoft announced that it would retire IE11. Officeworks’ SAP system was only certified to be accessed through IE11, which meant the retailer needed an alternative browser to effectively continue using its core CRM system, or risk the potential of having its Call Center and Online Customer Support unable to assist customers once IE11 retired.

Officeworks had to solve the problem of how to maintain stability, while simultaneously providing customer support center team members and others who relied on the SAP CRM, an almost invisible and uninterrupted transition of its system functionality. The company determined that a comprehensive upgrade was not an economically viable option to resolve the issue. It then engaged Rimini Street and made the decision to extend its software support and services solutions and implement Rimini Connect for Browsers. Following rigorous testing and bespoke adaptations to the solution that were necessary to meet the unique needs of Officeworks’ environment, the implementation was completed before IE11 was retired.

“With Rimini Street, Officeworks is protected against current and future browser compatibility challenges and able to achieve the same functionality it needed to experience, but through other browsers such as Chrome or Edge,” said Michael Howard, chief operating officer, Officeworks. “Now we can rest assured knowing our internal team members are no longer impacted in their ability to serve our valued customers due to browser related obstacles.”

Rimini Connect for Browsers is part of the Rimini Connect suite of proven and proactive integration and interoperability solutions that allows for easy resolution of continuously changing integration and interoperability requirements. Clients can modernize and innovate their technology environment and extend and increase the lifetime value of their enterprise software products by keeping applications and databases compatible and integrated—now and in the future—with each other, and with elements in the technology stack, from the operating systems to the browsers.

For more information, please visit Rimini Connect™ for Browsers.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, over 4,900 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI)

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; the impact of our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the discontinuance of LIBOR and transition to any other interest rate benchmarks; the duration of and economic, operational and financial impacts on our business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the pandemic; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends, including inflation, rising interest rates and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates and the industries in which our clients operate; the evolution of the enterprise software management and support landscape facing our clients and prospects and our ability to attract and retain clients and further penetrate our client base; catastrophic events that disrupt our business or that of our current and prospective clients, including terrorism and geopolitical actions specific to an international region; adverse developments in and costs associated with defending pending litigation or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements, including under our credit facility; our ability to maintain an effective system of internal control over financial reporting and our ability to remediate any identified material weaknesses in our internal controls; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate reserves for tax events; competitive product and pricing activity; challenges of managing growth profitably; customer adoption of our products and services, including our Application Management Services (AMS) offerings, in addition to other products and services we expect to introduce in the future; the loss of one or more members of Rimini Street’s management team; our ability to attract and retain qualified employees and key personnel; uncertainty as to the long-term value of Rimini Street’s equity securities; the effects of seasonal trends on our results of operations, including the contract renewal cycles for vendor supplied software support and managed services; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy and data protection regulations; and those discussed under the headings “Risk Factors” and “Cautionary Note About Forward-Looking Statements” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 2, 2022, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2022 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221212005842/en/

언론연락처: Rimini Street, Inc. Janet Ravin +1 702 285-3532

이 뉴스는 기업·기관·단체가 뉴스와이어를 통해 배포한 보도자료입니다.




포토

 
모바일 버전으로 보기